Terms of Service
1. General and Age Restrictions
These general terms and conditions apply to all business relationships between Hong Yun XL Partner AG and its customers. When ordering, you confirm that you have read the general terms and conditions and that you agree to them. Deviating conditions from customers only apply if Hong Yun XL Partner AG has expressly agreed to the acceptance of these conditions. Customers must be at least 18 years old.
2. Offers - Availability - Prices
2.1 Offers
The mere inspection of the offers on our website is non-binding and does not constitute a legal relationship.
The listed prices, product images, colors and product descriptions are not guaranteed. Delivery periods, availability and errors excepted.
2.2 Availability
All information on delivery dates is non-binding. Depending on the production and delivery situation, they can change at any time without notice. If the product cannot be delivered due to the procurement situation, a delivery impossibility occurs, which leads to the termination of the contract. The prior sale is reserved.
Products that we have in stock are processed by us immediately after receipt of the order, other products are ordered from suppliers. The ordered products will be delivered as agreed with the customer. Delays due to unavailability at suppliers or missing information from the customer do not give rise to any claims by the customer.
2.3 Prices
All prices are in Swiss francs (including or excluding VAT).
3. Shipping and Customs Clearance
3.1 Dispatch by Swiss Post
Shipping is at the expense and risk of the customer. The risk passes to the customer at the latest when the delivery leaves the Hong Yun XL Partner AG factory or warehouse, even if partial deliveries are made or if Hong Yun XL Partner AG has other services, e.g. the shipping costs or delivery and/or assembly. The shipping costs are calculated according to the package weight and shown accordingly in the ordering process.
3.2. shipping fee
Shipping is at the expense and risk of the customer. The risk passes to the customer at the latest when the delivery leaves the Hong Yun XL Partner AG factory or warehouse, even if partial deliveries are made or if Hong Yun XL Partner AG has other services, e.g. the shipping costs or delivery and/or assembly. The shipping costs are calculated as a flat rate and shown accordingly in the ordering process.
Hong Yun XL Partner AG is only responsible for the customer's package until it leaves Switzerland and not for customs clearance and foreign import fees.
Hong Yun XL Partners Ltd Bans the Sale of Cuban Tobacco in the United States.
4. Payment - retention of title - default of payment
4.1 Payment
The customer pays for the goods with one of the payment methods provided within the agreed payment period.
Hong Yun XL Partner AG does not charge any surcharges for credit card payments.
In the case of advance payment, the customer transfers the invoice amount within 3 days of receipt of the order confirmation. If Hong Yun XL Partner AG does not receive the advance payment within 8 days, it is entitled to withdraw from the contract without further notice.
4.2 Retention of Title
Goods delivered unpaid are subject to retention of title until full payment has been made. By accepting the goods, the customer authorizes Hong Yun XL Partner AG to make an entry in the register of retention of title in the event of a delay in payment.
4.3 Late Payment
In the event of a delay in payment, Hong Yun XL Partner AG reserves the right to charge appropriate default interest and reminder fees.
5. Purchase obligation, exchange and return
5.1 Purchase Obligation
By placing the order, the customer undertakes to accept the goods as ordered. The possibility of a subsequent change, cancellation or partial cancellation of an order by the customer depends on the time and the ordered products. It is at Hong Yun XL Partner AG's sole discretion to grant or refuse such a change/cancellation free of charge or against an administrative fee.
5.2 Exchanges and Returns
Either no exchange / return
In principle, there is no right to return or exchange. If this is granted by Hong Yun XL Partner AG as a gesture of goodwill, an appropriate compensation can be charged. Consumables are generally excluded.
Or return in original packaging
The goods must be returned in the original packaging and with all accessories and a copy of the delivery note. Returns must be appropriately packaged and sent to Hong Yun XL Partner AG's address at the customer's expense and risk. We recommend registering the shipment. Returns that cannot be assigned to any customer will be disposed of by Hong Yun XL Partner AG after 30 days.
If the return is due to a defect, a detailed description of the defect must be enclosed. If there is no identifiable error, Hong Yun XL Partner AG is entitled to charge the customer for the costs of checking and returning the goods.
6. Obligation to check and accept goods
The customer checks the integrity, correctness and completeness of the delivered or collected goods immediately upon receipt. Defects must be reported immediately after discovery, but no later than within 5 days. The product and packaging must be kept in the condition in which they were delivered. The product must not be put into operation.
If goods delivered by our logistics partner are not accepted or goods ordered for collection are not picked up within 5 working days, Hong Yun XL Partner AG is entitled to withdraw from the contract without further notification and to charge a reasonable compensation for administrative expenses.
7. Warranty
The warranty is within the legal framework. The choice of rectification, conversion, replacement or price reduction lies with Hong Yun XL Partner AG.
Damage caused by the customer (e.g. fall, impact and moisture, lack of care, incorrect manipulation, improper storage, etc.) is excluded from the warranty.
8. Applicable Law - Place of Performance - Place of Jurisdiction
Swiss law applies exclusively. The place of fulfillment for the delivery and for the payment of the purchase price is Überlandstrasse 204, 8600 Dübendorf.
B2B: The place of jurisdiction is the seat of Hong Yun XL Partner AG.
B2C: The place of jurisdiction is the customer's place of residence.
9. Validity
Edition 2022, until further notice.